Does Greenway Health Provide a Notice of Privacy Practices?

By NPP Generator Research Team  ·  Published Apr 25, 2026  ·  Last reviewed Apr 28, 2026  ·  3 min read

Greenway Health (Intergy and Prime variants) provides EHR and practice-management software for specialty practices. A common assumption among new Greenway Health customers is that the platform's HIPAA-compliant infrastructure or BAA covers the NPP requirement. It does not. The NPP is a covered-entity-side document — your practice produces it, distributes it, and posts it.

What Greenway Health does provide for HIPAA compliance

Greenway Health provides HIPAA-compliant infrastructure and contractual protections, but none of them are an NPP:

• HIPAA-compliant infrastructure
• BAA on appropriate plans
• Patient portal with practice-customizable patient-facing notices
• Specialty-practice workflow templates (not NPPs)

Plan tiers and BAA availability

Greenway Health offers tiered plans across Intergy (specialty practices) and Prime (smaller practices). The BAA is included on HIPAA-customer tiers.

How to request the BAA from Greenway Health

Greenway's BAA is executed during onboarding. Contact Greenway Health's contracting team during implementation.

What the Greenway Health BAA covers (and doesn't)

The Greenway Health BAA binds Greenway Health to HIPAA's safeguard obligations for PHI it handles on your behalf. It does not produce an NPP, fulfill your NPP-distribution obligation, or substitute for any patient-facing HIPAA documentation. The BAA covers vendor-side responsibilities; the NPP covers practice-side patient communications.

Alternatives if you need NPP support

Produce the NPP using NPP Generator's tool ($49) or attorney-drafted, and integrate via Greenway's patient portal and the practice website.

Setup after enabling Greenway Health's HIPAA features

After the NPP exists, configure Greenway patient portal to deliver at intake, post on the practice website, and at physical office locations.

Common patient-facing scenarios with Greenway Health

In day-to-day operations using Greenway Health, several scenarios commonly surface NPP-related questions:

• New patient onboarding — present the practice's NPP at first encounter; capture acknowledgment electronically through the practice-management workflow
• Returning patients post-NPP-update — when the NPP materially changes, surface the updated NPP at the next encounter or via the patient portal
• Patient-portal NPP availability — make the NPP downloadable from the patient-portal documents area
• Right of Access requests — patients may request electronic copies of their records; the NPP describes this right and the practice's response process
• Vendor-relationship changes — if you switch from Greenway Health to another EHR, the NPP may need updating to reflect the new vendor relationship

Audit-readiness with Greenway Health

When OCR or a state regulator audits a practice using Greenway Health, expect the auditor to request:

• Signed BAA between the practice and Greenway Health
• Practice-issued NPP (current version)
• Acknowledgment-tracking documentation
• Evidence of patient-portal NPP availability
• Documentation of any data exchanges between the practice and other vendors (each requires its own BAA)

What changed in the HHS February 2026 model

The HHS February 2026 final rule introduced several NPP content updates that affect every covered entity, including practices using Greenway Health: clarified Right of Access language, updated breach-notification provisions, refined marketing-communication requirements, and explicit safeguards-against-AI language. Practices issuing or updating NPPs after February 16, 2026 should align to the new model. Greenway Health's patient-portal infrastructure typically supports either model; the document content is the practice's responsibility.